At Camping Le Pommier, in Villeneuve-de-Berg, just 30 minutes from the iconic Pont d’Arc, guests enjoy a hillside estate with paronamic views over the Ardèche mountains, a water park with 13 slides and 3 pools, on-site dining, and a range of à la carte activities.

Behind this smooth, frictionless experience lies a payment infrastructure built to perform at scale. It’s the result of a partnership between Ciela Village, a leading family-owned outdoor hospitality group, and PayXpert, a specialist in omnichannel payment solutions.

Ciela Village: 5-star camping excellence

Ciela Village has established itself as a reference in premium outdoor hospitality in France. A specialist in exceptional settings, the group offers tailor-made holidays combining quality accommodation, lively entertainment, and total relaxation, all within 5-star campsites ideally located in some of France’s most beautiful regions.

The Camping Domaine Le Pommier, in the Ardèche region, is a destination for families seeking authenticity and comfort, with an impressive water park and multiple points of sale active throughout the season.

The challenge: managing payments at group scale

Before joining the PayXpert ecosystem, Ciela Village managed its payments using standalone terminals. While these devices met basic on-site needs, they created real operational constraints: manual transaction tracking, complex reconciliation, and no consolidated view across the group.

Rollout: a centralised solution across 23 campsites

Since 2022, Ciela Village has chosen a centralised PayXpert solution, rolled out progressively across its campsites. In 2026, this momentum accelerated: 16 new campsites joined the PayXpert scope, reflecting the group’s satisfaction and its commitment to a long-term partnership.

Today, the solution covers:

  • 23 campsites equipped with PayXpert acquiring
  • 66 payment terminals in total: 33 Castle S1F2 and 33 SUNMI P3
  • A migration carried out in 2026 at Camping Le Pommier, replacing the old Castle terminals with 16 SUNMI P3 terminals

Distribution of the 16 SUNMI P3 terminals at Camping Le Pommier:

  • 8 terminals at reception
  • 5 terminals at the bar and snack bar
  • 3 terminals at the activity booking kiosk

Operating modes:

  • 5 terminals directly connected to the checkout point of sales
  • 11 terminals in standalone mode
  • The entire fleet is managed through the PayXpert Back Office, providing full visibility over all transactions

Why PayXpert: technology in service of people

Ciela Village’s choice of PayXpert wasn’t simply a matter of comparing features. While the ability to offer a fully centralised solution, with a single Back Office enabling global oversight of the group’s activities, was decisive, it was the human relationship that made the difference. The quality of the relationship, the trust built over time, and the direct involvement of the PayXpert team clearly set the solution apart from other market players, as Léna Dollé points out.

“Beyond the technology, it was the human relationship that made the difference. PayXpert’s closeness, responsiveness, and quality of support truly set them apart. In 2026, we integrated the solution into 16 new campsites within the group, which confirms our confidence in this long-term partnership.” — Léna Dollé, Deputy Director, Camping Le Pommier, Ciela Village

Tangible benefits for teams and guests

Operational impact

The PayXpert solution has enabled Camping Le Pommier to save valuable time and significantly improve its operational efficiency at every level.

Centralising payments through the Back Office simplifies day-to-day management and reduces time spent on administrative tasks. In addition, across the 11 terminals installed at reception and the kiosk, session management is one of the most valued benefits: at the end of each session, transactions are automatically totaled, making it possible to view the total without having to collect every receipt individually. This streamlines checks and speeds up operations at the close of each shift.

Whenever needed, PayXpert’s responsiveness provides a valuable safety asset: the new SUNMI terminals were delivered directly to the campsite in under 48 hours, ensuring uninterrupted business continuity, a critical factor during peak summer season.

Onboarding was also a success. Hands-on support during the tool rollout ensured a smooth transition for on-site teams. Across the group, PayXpert organised dedicated Back Office training sessions for each newly integrated campsite, with 1 to 2 people trained per site across all 23 campsites, ensuring fast and consistent adoption of the solution throughout the entire Ciela Village network.

Customer experience

Thanks to the SUNMI P3 terminals, guests benefit from faster transactions and a smoother payment journey across every point of sale: reception, the bar, the snack bar, and the activity booking kiosk. The reduction in waiting times is especially appreciated during peak season, delivering a better customer experience at every stage of the stay.

“At the bar and snack bar, transactions are much faster than before, and the risk of manual entry errors is gone. This allows us to be more efficient and focus on our guests.” — Steeve Lelong, Bar and Snack Bar Manager, Camping Le Pommier, Ciela Village

A partnership built to last

The addition of 16 more campsites in 2026 illustrates the strength of the partnership between Ciela Village and PayXpert. This isn’t simply a vendor-client relationship: it’s a collaboration built on trust, responsiveness, and measurable results, season after season.

“Onboarding was designed to be as smooth as possible, with teams involved throughout the partnership. We go directly on-site to understand our clients’ challenges and co-build useful solutions. With Ciela Village, this is exactly the kind of long-term collaboration we want to build.” — Jérôme Franchomme, Pre-Sales, PayXpert

In addition to the solutions offered to Ciela Village group campsites, PayXpert today supports many players in the outdoor hospitality sector, offering innovative features such as:

  • Cashless payments via connected devices (RFID)
  • Simplified tip management
  • Payment by link
  • E-commerce payments
  • Online deposit collection

Are you a player in the outdoor hospitality industry and want to learn more? Request your demo and discover how PayXpert can transform your payment management.